Frequently Asked Questions
Everything you need to know about your ROOLEE experience.
What is your return policy?
We accept returns on unworn, unwashed items with tags attached within 30 days of purchase for store credit. Please note that all sale items are final sale.
When will my order ship?
Orders are typically processed and shipped within 1-3 business days. Once your order is on its way, you will receive a tracking number via email.
Do you offer international shipping?
Yes, we ship to most countries worldwide! Shipping rates and delivery times vary by location and will be calculated at checkout.
How do I know what size to order?
Since we curate items from various designers, sizing can vary. We provide a specific 'Size & Fit' guide on each product page to help you find your perfect match.
Can I change or cancel my order after it's placed?
We work quickly to get your order out the door, so we are unable to make changes or cancellations once an order has been processed.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay Installments for those who prefer to buy now and pay later.